Support
Last updated: 2026-10-11
Need a hand with Oh My House? Here is how to get help.
Also available in: Français · See also: Privacy policy · Terms of use · Delete your account
Help in the app
Every screen has a "?" button. It opens a help panel explaining what the screen does and how to use it. The food storage guide and the chore guide are also built into the app, and work offline.
Contact us
Write to contact@it-o.fr. To help us help you, please include:
- whether you use the Android or iPhone app, or the web app, and the version if you know it;
- what you were trying to do, and what happened instead;
- a screenshot, if it helps (hide anything private).
Write from the email address of your account if your question is about your account. We will never ask for your password.
Report abuse
- In the chat: open the message's menu and choose Report.
- By email: write to contact@it-o.fr, describing the problem and the household concerned.
- Right away: you can hide that member's messages on your device, or leave the household from Settings. The household owner can remove a member.
See the Terms of use for the rules and what happens after a report.
Response time
Oh My House is run by a small team. We aim to reply within 7 days, and to look at reports of abuse first, within 48 hours. Requests about your personal data are answered within one month at most, as the GDPR requires.
Your data and your account
- Export a household: Settings → Export this household.
- Delete your account: see Delete your account.
- Everything about your data: see the Privacy policy.